FAQ

What is the minimum order quantity for the paper cups?

The minimum order quantityfor paper cups in our shop is 500 pcs.

Can I get a proof print of the paper cup before the production?

We can make a test printout of your paper cup before you decide to order.

In which format can I send the files?

The print files should be created in the following formats. Tiff, PDF or Jpg.

Can I get some samples?

Of course. If you would liket to get the samples just write to us info@cup4u.eu and we will send you a sample box with our products.

How can I send the files for the cups I have ordered?

The files should be sent by email to the address: info@cup4u.eu.

How can I order the paper cups?

The paper cups can be ordered either on our website or by email at info@cup4u.eu.

Can I place the order by email?

Yes, of course. The order can be placed by email info@cup4u.eu.

What is the intended use for a 100 ml paper cup?

The 100 ml paper cup is used mostly for drinks (e.g. espresso) or also for small food portions. The paper cup is also used for promotions and tastings.

What is the real capacity of a 100 ml paper cup?

The total capacity of the 100 ml paper cup is 120 ml. Our product information sheets contain both capacities so that the customer is fully informed.

What is the intended use for a 150 ml paper cup?

The 150 ml paper cup is used mostly for drinks or for small meals. The paper cup is also used in the coffee, tea and beverage machines at conferences or promotions.

What is the real capacity of a 150 ml paper cup?

The total capacity of the 150 ml paper cup is 200 ml. Our product information sheets contain both capacities so that the customer is fully informed.

What is the intended use for a 200 ml paper cup?

The 200 ml paper cup is used mostly for drinks or for smaller meals. The. 200 ml paper cup is used for coffee, tea or other drinks in gastronomy.

What is the real capacity of a 200 ml paper cup?

The total capacity of the 100 ml paper cup is 120 ml. Our product information sheets contain both capacities so that the customer is fully informed.

What is the intended use for a 330 ml paper cup?

The 330 ml paper cup (the total volume 400 ml) is mostly used for serving drinks which are sell in 330ml botteles.

What is the real capacity of a 330 ml paper cup?

The total capacity of the 330 ml paper cup is 400 ml. Our product information sheets contain both capacities so that the customer is fully informed.

Do the paper cups have double -walls?

Our paper cups do not have double- walls.

Are the inks used for printing the paper cup approved for printing in the food industry?

The inks which we use for printing the paper cups have certificates and are approved for contact with beverages and food.

Are the lids for paper cups included to every order?

No, the lids have to be ordered separately. The customer has a free choice here. We know from our experience that the lids are rarely ordered and in less quantity than the paper cups.

What are the shipping options?

The paper cups are sent by courier service. After prior agreement, the goods can be also picked up from our company.

Do I get the tracking number when the paper cups are shipped?

The customer receives the information with the tracking number after the goods have been shipped.

How are the paper cups packed?

The paper cups are packed in a foil bag and in a cardboard box.

How can I correct my order when I made a mistake at placing it?

If changes need to be made to the order, please contact our customer service on +48 513 224 227 or by e-mail: info@cup4u.eu. The changes can be made till the moment when the order is not already in the production.

How can I contact with customer service?

Our customer service is available on +48 513 224 227 or email address: info@cup4u.eu.